Appointments are conducted securely by video from the comfort of your home or another private location. All you need is a computer, tablet or smartphone with an internet connection. We'll send you a secure link before your appointment.

No. You can book an appointment directly without a referral.

If you have a valid Mental Health Treatment Plan referral from your GP or a referral from a psychiatrist, you can claim Medicare rebates for up to 10 psychology sessions each calendar year, which can be processed for you by the practice.

Clinical Psychologist
50+ minute consultation: $275

General Psychologist
50+ minute consultation: $225

If you have a Mental Health Treatment Plan and referral from your GP or a referral from a psychiatrist, the current Medicare rebates are:

Clinical Psychologist: $149.05 per 50+ minute consultation

General Psychologist: $101.55 per 50+ minute consultation

This means your out-of-pocket cost is:

Clinical Psychologist: $125.95

General Psychologist: $123.45

If your extras cover includes psychology, you may be able to claim a rebate through your private health insurer. Please check with your health fund to confirm your level of cover. For each psychology session, you may claim either a Medicare rebate or a private health insurance rebate, but not both.

Research has consistently shown that telehealth psychology is as effective as face-to-face therapy for many common mental health concerns, including anxiety, depression and stress.

Many people also appreciate the convenience, privacy and flexibility of attending appointments from home.

Big Changes Psychology provides telehealth psychology services to adults throughout Australia for the conditions and difficulties included on our What We Treat page.

Standard appointments are just over 50 minutes in duration.

Yes. Your privacy is important to us. Information shared during therapy is confidential, except where disclosure is required or authorised by law (e.g. your file is subpoenaed by a court), or where there are serious concerns about your safety or the safety of another person. Your psychologist is also required under Medicare to report back to your referring practitioner (GP or Psychiatrist).

If you need to cancel or reschedule your appointment, please let us know as soon as possible. Late cancellation and non-attendance fees apply in accordance with our cancellation policy, which is 50% of the consultation fee, if less than 24 hours notice is provided.

You can book an appointment by submitting the contact form on our website or by phoning our practice.

Our team will be happy to assist you.

Big Changes Psychology is not an emergency or crisis service. If you or someone else is in immediate danger, call 000 immediately.

If you require urgent mental health support, attend your nearest hospital emergency department or contact your local mental health crisis service.

You can also contact LifeLine on 13 11 14.

Big Changes Psychology is a private practice providing psychology services to individuals who are either self-funding their treatment or accessing Medicare rebates through a referral from their GP or psychiatrist. We also welcome clients using eligible private health insurance benefits.

We do not provide services related to TAC, WorkCover, NDIS, Victims of Crime, or other third-party funding schemes.

We do not undertake medico-legal work, including court reports, expert witness reports, independent medical examinations (IMEs), or other legal assessments.

We do not provide psychological services for the Australian Defence Force, police, emergency services, correctional services, firearm licensing, the Department of Veterans' Affairs (DVA), or other employment, licensing, or government agency requirements.

If you're unsure whether our services are suitable for your needs, please contact our administration team before booking an appointment.