Privacy Policy

Effective Date: 31 July 2026

Big Changes Psychology Pty Ltd ("Big Changes Psychology", "we", "our" or "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable healthcare legislation.

Collection of Personal Information

We collect personal information necessary to provide psychological services and manage our practice. This may include:

  • Your name, date of birth and contact details

  • Medicare and private health insurance information

  • Emergency contact details

  • Referral information from your GP, psychiatrist or other health professional

  • Medical and mental health history

  • Assessment results

  • Appointment and billing information

  • Clinical notes and treatment records

  • Any other information relevant to your care

We generally collect information directly from you. With your knowledge or where otherwise authorised by law, we may also collect information from your referring practitioner or other healthcare providers involved in your care.

Why We Collect Your Information

We collect, use and hold your personal information to:

  • Provide psychological assessment and treatment

  • Manage appointments and administration

  • Communicate with you about your care

  • Prepare reports and clinical correspondence

  • Liaise with your referring practitioner and other treating health professionals where clinically appropriate

  • Process payments and Medicare or private health insurance claims where applicable

  • Comply with our legal and professional obligations

Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Electronic records are stored using secure clinical practice management systems and appropriate security measures. Access is limited to authorised personnel who require the information to perform their duties.

Disclosure of Personal Information

We will only disclose your personal information where:

  • you have provided consent;

  • disclosure is necessary for your treatment;

  • disclosure is required or authorised by law; or

  • there is a serious threat to your life, health or safety, or that of another person.

Access and Correction

You may request access to your personal information or request that inaccurate information be corrected, subject to applicable legal and professional requirements.

Requests should be made in writing.

Website Information

Our website may collect limited technical information such as browser type, device information and website usage data to improve website performance and security.

Our website may use cookies for essential website functionality and analytics. You can adjust your browser settings if you wish to limit or disable cookies.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

Changes to this Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Big Changes Psychology

Please use the contact details listed on our Contact page.